At Darpan NX, we want our customers to have a simple and convenient return and refund experience. Our automated return system allows customers to initiate return requests directly from the My Orders section of our website.
1. Return Eligibility
Customers can initiate a return request within 7 days of receiving their order.
To be eligible for a return:
• The product must be unused and unworn.
• The product must be in its original condition.
• Original tags, packaging, labels, and accessories must be intact.
• The product must not be washed, altered, damaged, or used.
• The order must meet our return eligibility requirements.
2. How to Initiate a Return
Customers can initiate a return through our automated return system.
Log in to your account and go to the My Orders section.
Select the order you wish to return and choose the return option.
Submit the return request by selecting the applicable reason and providing any required information.
Once the return request is approved, we will arrange a pickup through our logistics partner.
3. Return Pickup
After a return request is approved, our logistics partner will collect the product from the customer's provided address.
Customers must keep the product properly packed and ready for pickup.
The product should be returned in its original condition with all applicable tags and packaging.
Pickup timelines may vary depending on the customer's location and logistics availability.
4. Immediate Refund for Refund Requests
For orders where the customer has requested a refund, we initiate the refund immediately after the product is successfully picked up by our logistics partner.
The refund will be processed to the original payment method used for the order.
Although Darpan NX initiates the refund immediately after pickup, the actual time for the amount to appear in the customer's bank account or payment method may depend on the payment gateway, bank, or financial institution.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please initiate a return request through the My Orders section as soon as possible.
We may request photographs or videos of the product and the issue for verification.
After verification, we may provide a replacement, exchange, or refund depending on the circumstances and product availability.
6. Products Not Eligible for Return
Returns may not be accepted for products that:
• Have been used, washed, worn, altered, or damaged after delivery.
• Have been damaged due to improper handling or care.
• Are returned after the 7-day return period.
• Do not meet our return eligibility requirements.
7. Exchange
If an exchange option is available, customers can request an exchange through the My Orders section.
Exchange requests are subject to product availability and applicable return conditions.
If the requested replacement product is unavailable, Darpan NX may provide another suitable resolution or refund as applicable.
8. Return Shipping Charges
Where applicable, return pickup charges may be deducted from the refund amount. Any applicable return charges will be displayed or communicated during the return process.
For products that are damaged, defective, or incorrectly supplied by Darpan NX, return pickup charges may be waived.
9. Order Cancellation
Customers may request cancellation before the order is shipped.
Once an order has been shipped or handed over for delivery, cancellation may not be possible. Customers may use the applicable return process after receiving the order.
10. Refund Delays
Darpan NX initiates eligible refunds immediately after the return pickup is successfully completed.
If the refunded amount does not appear within the expected time, customers should contact their bank or payment provider first. For further assistance, customers can contact us at [admin@darpannx.in](mailto:admin@darpannx.in).
11. Contact Us
For questions regarding returns, exchanges, refunds, or cancellations, please contact:
