Darpan NX ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from our website.
1. Information We Collect
When you use our website or place an order, we may collect:
• Full name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information required to process your transaction
• Device, browser, IP address, and website usage information
• Information you voluntarily provide when contacting us
2. How We Use Your Information
We may use your information to:
• Process and deliver your orders
• Confirm and communicate about your orders
• Process payments and refunds
• Provide customer support
• Manage returns and exchanges
• Improve our website, products, and services
• Send order updates and important service communications
• Prevent fraud, misuse, or unauthorized transactions
• Send promotional offers and marketing communications where permitted by law
3. Payment Information
Payments may be processed through third-party payment service providers. Darpan NX does not store your complete debit card, credit card, UPI PIN, banking password, or other confidential payment credentials on its own servers.
Payment providers process your information according to their respective privacy policies and security practices.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to keep your shopping experience functional, remember your preferences, understand website traffic, improve website performance, and measure advertising effectiveness.
You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
5. Advertising and Analytics
We may use third-party advertising and analytics services, including Meta, Google, or similar platforms, to understand website activity, measure advertising performance, and show relevant advertisements.
These services may collect information through cookies, pixels, or similar technologies according to their own privacy policies.
6. Sharing of Information
We may share necessary information with trusted third parties, including payment processors, shipping and logistics partners, website and technology service providers, customer support providers, advertising and analytics service providers, and government authorities where legally required.
We do not sell or rent your personal information to third parties.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, comply with legal and accounting requirements, resolve disputes, and enforce our agreements.
9. Your Rights
Depending on applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion where legally permitted, withdraw consent for certain communications, and opt out of promotional communications.
To exercise these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites or services. Darpan NX is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
11. Children's Privacy
Our website is not intended for children under the age required by applicable law to independently provide consent for online services. We do not knowingly collect personal information from children in violation of applicable laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.
Any updated version will be posted on this page with a revised effective date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
